We loved staying at embassy west. It is right by the airport...

The hotel is no longer a hotel as it is now Embassy Senior Living. There was major construction going on throughout the place. The lobby and surrounding rooms were torn down to the walls. There was no air conditioning (and it was sweltering hot). There was only part time maid service as they left by 11:00 a.m. There was no room service. Their heated pool was filthy with stagnant green water sitting in it. I took photos of everything as proof of all this. The whole outside building had scaffolding around it and construction materials and workers were everywhere. You couldn't sleep in as the workers started at 7:00 a.m. It was an absolutely horrific experience and quite frankly I do not understand how they are still operating as a "hotel".

Close to Carleton University where our daughter was staying . We had a kitchenette so we could save on expenses by having our breakfast in our room.

The air conditioning was not working, bedding was not changed daily and under major renovations at the time.

Great for a business trip, had eveything i needed, and the food quality at the restaurant was especially good. Overall, for the money, you can't beat it. Great proximity to major highways in the Ottawa area.

Well, there was a huge renovation going on in the lobby, but it didn't affect anything that i needed, so aside from the aesthetics, the renovation was pretty unnoticeable.

Convenient location in-room coffee windows that open

No indication on website that hotel was undergoing reno-we chose it partly because it had an on-site restaurant

easy assess to hotel from most area in ottawa

We registered at the hotel because of its location; however, with the renovations going on, it should not have been let out. Especially the room where I was - it had absolutely no air movement in the room and it was so stifling, we could not sleep; hence, our move out after only 1 night.

Read above.....

Very good location,clean room. The room was well laid ouy and quite comfortable .

Due to the construction other services not avaible

The room was very beautiful and had plenty of space.

Unfortunately the building is under renovations and you could hear construction going on at 8 in the morning.

inadequate dining room hours.

Hello - our stay at the Embassy West Hotel in Ottawa was great. Staff we wish to say a big thank you are - Brenda at the Front Desk - she went out of her way to help us in every way we need. Intissar Ahmed kept our room #316 very clean and she was pleasant and looked after us very well.Thank you very much to those who we didn't learn their names. Anne and John Silins

I felt safe--I liked the fact that you room key had to be programmed to operate the elevator.

I was surprised that the hotel was in transition--changing to a retirement home.

Was not aware it was an old age home/retirement living, the website should clearly state that, I would not have stayed there if that was known prior to check in

Location and price was the most important for us to be close to family.

The room was fine and the bed very comfortable. Due to ongoing building work the rest of the hotel was rubbish - very much a building site.

Building work make a return visit very unlikely - no facilities available, not very welcoming.